Communications Co-Op (January - June 2024)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 6-month co-op opportunities across various communications functions. You will work on real, meaningful projects that impact the business and our customers. In addition to receiving relevant on-the-job experience, you will have numerous opportunities to participate in learning workshops and engaging sessions – all designed to enhance your professional development and help expand your communities. 

We have two different co-op opportunities available. Please see details about each role below: 

Employee Communications Co-Op 

• Develop communications plans and write across a variety of projects, including crisis and issues management, new world of work, and other global programs. 
• Support our business and culture communications, including our ongoing focus on top company initiatives like our purpose, priorities, and values, all connected to our People Pact. Lead an employee activation aligned to one of these. 
• Support companywide communications channel ecosystem strategy and best practices. Help with digital employee experience content management. 
• Gain experience in companywide employee event experiences (for example, our global town hall called Service Now Live: SNL) by leading an opening video concept. 
• Support our Talent Brand Employee Activation campaign. Assist in Life at Now Instagram ideation and brainstorm ideas tying to internal activations. 
• Support and implement creative storytelling for the Global People Team, in support of our People Pact. 
• Actively engage in community management and sentiment monitoring across our internal communications channels to make sure our employees have a safe space to communicate respectfully and feel like they belong. This includes proactive and reactive moderation of internal channels to ensure we always comply with company policies, in partnership with key stakeholders (such as Legal, DEI, and more). Provide support in creating sentiment reports around specific moments. Review groups to ensure they comply with our Brand guidelines. 

Industry Analyst & Influencer Relations Co-Op 

• Build a strategy and execute programs to help the Industry Analyst Relations team use crowdsourcing sites like Gartner Peer Insights and G2 to build strong customer reviews of ServiceNow. 
• Lead aspects of event planning and content creation for ServiceNow’s highly acclaimed Industry Analyst Summit. 
• Understand and analyze analyst research and reviews of ServiceNow. 
• Work across teams to support announcements, new products coming to market, like our Tokyo release, and manage analyst communication. 
• Be a strong, equal member of a top performing analyst relations team and part of all day-to-day activities 
• Opportunities for cross Communications and Marketing opportunities depending on your interests and capabilities. 

Qualifications

This position is not eligible for employment-based sponsorship. 

• Currently enrolled at an accredited