9-1-1 Public Safety Telecommunicator (Full Time)

9-1-1 Public Safety Telecommunicator Position Profile

Deadline to Apply: December 1, 2025 at 8:00 AM

Interviews: December 11, 2025 (onsite) & December 17, 2025 (onsite)

Pre-Employment Process: December 2025 – January 2026

Expected Start Date: February 2026

Details

• $33.43/hour - $43.45/hour (2025 rates) depends on experience and qualifications
• $35.45/hour - $44.75/hour (2026 pay rate pending budget approval) depends upon experience and qualifications
• Full-Time, Non-Exempt
• Benefits Eligible Date of Hire
• Reports to 911 Emergency Communication Center Supervisor
• Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
• Rotating shift work: 9.5-hour days rotation of 5 on 3 off and 4 on 4 off (must be available to work nights, weekends and holidays).

Responsibilities

The Public Safety Telecommunicator answers citizen’s call for help to fulfill the mission of the police and fire department to protect and serve. This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are:

• Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize, and dispatch resources to the public.
• Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
• Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed. Tracks and queries information to maintain an accurate Computer Aided Design (CAD) system for future retrieval. Documents hazard and location history to provide better services.
• Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
• Maintains full-access Bureau of Criminal Apprehension (BCA) Criminal Justice Information Systems (CJIS) certification and knowledge of all aspects of the Criminal Justice Data Communications Network (CJDN).
• Effectively maneuvers through several different systems to perform all facets of the position. Utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
• Responsible for monitoring video cameras located throughout the community.
• Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• High school diploma or equivalent (G.E.D.) required; Associate’s degree or two-year degree preferred.
• Minimum of two years of customer service and/or public service experience in a fast-paced environment required. Previous Public Safety Telecommunicator experience at an Emergency Communication Center within last 5 years preferred. Two years of experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly, and dealing with critical/high stress incidents preferred.
• Basic knowledge of computer technology preferred.
• Extensive typing is required. Work interruptions are frequent.  Frequent time spent on the phone using a headset. There is pressure associated with tasks requiring a strong sense of urgency or an immediate deadline.
• Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.
• Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position include professional reference checks, background check, work history verification, education verification, pre-employment physical (audiogram) and psychological evaluation.

Skills

• Accountability: Follows through on commitments. Focuses on appropriate tasks throughout the shift. Is prepared and punctual to all scheduled shifts. Actions and words are in sync. Follows all policies and procedures. Take responsibility for