Sr. Analyst - Insurance Underwriting Operations

General information

Career area Insurance Work Location(s) 3333 Finley Road, IL Remote? No Ref # 22129 Posted Date 04-22-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Senior Underwriting Intake Analyst will play a key role in supporting our auto dealer partners by protecting their most valuable assets—their inventory. For dealers who finance through Ally, we provide physical damage coverage for the cars on their lot, strengthening the bonds between our organizations. The Senior Underwriting Intake Analyst will support and help lead the underwriting process by evaluating risk according to location, physical and moral hazards, individual risk characteristics, inspection reports, loss experience, and company guidelines required to accept, decline, or modify a business submission. In addition, this role will provide guidance to junior analysts and contribute to process improvement initiatives.

The Work Itself

• [20%] Lead the processing of dealer application requests, ensuring accuracy and timeliness in the business system.
• [20%] Serve as a primary point of contact for customers and matrix partners regarding status of quotes and policy issuances, providing expert-level service and support.
• [10%] Deliver detailed information regarding products and services, including components of insurance coverages in existing policies.
• [10%] Oversee communications with agents and dealers regarding policy and program provisions, and mentor junior team members in effective communication practices.
• [10%] Review and approve all components of applications to ensure smooth underwriting (endorsement processing, policy issuance, entering loss history, and generating flood map information).
• [10%] Ensure timely and accurate submission of policy documentation to our Surplus Lines filing company.
• [5%] Manage and enhance the customer exp