Delivery Executive - Healthcare

General information

Country United States State Georgia City Remote Location Job ID 44918 Department Infor Consulting Services Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

As a Healthcare Delivery Executive at Infor you will be responsible for the end-to-end success of large, global Healthcare projects, including co-development projects involving on-premise, hybrid and cloud delivery models.  The Delivery Executive owns the project relationship and is the liaison between the company and client to ensure that all targets and requirements are met, including all project milestones and budgets.  Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals. 

 

A Day in The Life Typically Includes: 

• Project Management/Program Management: Oversee a portfolio of software implementation and upgrade projects, ensuring they are delivered on schedule, within budget, and achieve high customer satisfaction.
• Customer Relationship Management: Develop and maintain strong relationships with senior business and IT personnel within customer organizations to drive value delivery, user adoption, and project success.
• Sales Support: Collaborate with Sales and Account Management to sell high-quality services projects. This includes estimating, scoping, pricing, phasing projects, and drafting statements of work.
• Executive Communication: Participate in and deliver steering committee and other executive updates and communications. Support key project management deliverables.
• Process Improvement: Engage in evolving our solution delivery process to enhance efficiency and effectiveness.
• Team Leadership: Hire, retain, motivate, and coach a team of project managers to build and sustain a high-performing team.
• Performance Monitoring: Refine and monitor Professional Service