Medical Assistant OR Office Specialist- ONCOLOGY-FULL TIME

JOB DUTIES

• Greet and check out patients in a courteous and professional manner

• Schedule follow-up appointments, lab work, imaging, and other diagnostic tests as ordered by oncology providers

• Verify insurance coverage and obtain pre-authorizations for tests and procedures as needed

• Collect co-pays and outstanding balances, providing receipts and accurate documentation

• Ensure accurate and timely data entry into the electronic medical records (EMR) system

• Communicate with insurance companies, patients, and internal departments to resolve issues

• Maintain confidentiality of patient information in accordance with HIPAA regulations

• Provide compassionate support and reassurance to patients in a sometimes emotionally difficult environment

 

 SPECIFIC JOB DEMANDS

Strength: Light Work - Lifting, Carrying, Pushing, Pulling 20 Lbs. occasionally, frequently up to 10 Lbs., or negligible amount constantly. Can include walking and or standing frequently even though weight is negligible. Can include pushing and or pulling of arm and or leg controls.

Reaching: Frequently - Extending hand(s) or arm(s) in any direction.

Handling: Frequently - Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears.

Fingering: Frequently - Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

Talking: Frequently - Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Hearing: Frequently - Perceiving the nature of sounds by ear.

Near Acuity: Frequently - Clarity of vision at 20 inches or less.

Accommodation: Frequently - Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye.

Color Vision: Frequently - Ability to identify and distinguish colors.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Certified Medical Assistant graduate- PREFERRED

Sufficient experience may be substituted for the educational requirement.

Must possess great attention to detail.

Must be able to accurately type and be efficient with data entry equipment. Must have the ability to apply appropriate rules of grammar, spelling and punctuation. Knowledge of computers is a necessity.

Must possess the ability to prioritize activities, organize work and problem solve.

Communications skills both verbal and written must be above average to excellent. Must be able to communicate with public sector by telephone use and in person. Must be able to deal with anxious and angry people. Must be able to communication with Administrative Staff, Managers, Attorneys, Physicians and all hospital staff with due respect and tact.

Understanding of confidentiality rules is a must without exception.