Community Operations Director

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.

The Community Operations Director is responsible for overseeing the day-to-day maintenance and operation of all physical assets within the community, including buildings, grounds, sports courts, fitness center, pool, streets, signage, and common areas. This position also involves managing vendors, contractors, and the maintenance department to ensure exceptional service is provided, maintenance tasks are completed efficiently, and all records comply with regulatory requirements.

This position exemplifies our commitment to Integrity, Respect, Service, and Community, driven by a shared passion for enriching the resident experience and fostering a sense of belonging.

RESPONSIBILITIES

• Provide exemplary service and oversee building and grounds maintenance on the property, including, but not limited to, the sports courts, pool, community amenities, common grounds and easements, streets, signage, the fitness center, and trails
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Establish and implement a preventative maintenance schedule and maintain records of planned services to assist in directing the work of contractors in maintaining the property
• Prepare bid specifications and make recommendations for the award of contracts
• Complete repair work orders promptly using contractors as appropriate
• Order equipment, parts and supplies, and maintaining adequate stock of frequently used items
• Maintain all association records related to their role as required by the governing documents, federal and state law, and CCMC protocol
• Ensure all vendors have proper insurance, invoices, and contracts in place
• Oversee the Maintenance department to ensure that the work orders are handled in a professional and timely manner
• Oversee Maintenance department scheduling and performance reviews
• Be the point person for all escalated resident operations related communication
• Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the Executive Director
• Assist the Executive Director with the development and administration of the annual operating budgets
• Assist the Executive Director with recruiting, hiring, and evaluating potential maintenance department employees
• Be the first point of contact for maintenance operation after-hours calls