Field Service Technician I (50% Travel)

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

Learn More About Energy Systems

 

Job Purpose

Enersys is seeking a highly motivated Field Service Technician I to join our growing team! In this role, you will be responsible for providing on-site service, maintenance, and repair for our diverse range of products and equipment at customer locations. You will specialize in our Energy Systems solutions, providing support to customers who rely on our products for essential services like telecommunications, data centers, emergency power, and more. This includes maintaining and servicing uninterruptible power supplies (UPS), switchgear, and other critical equipment.

 

Essential Duties and Responsibilities

Field Service Expertise:

• Shadow experienced technician on service calls.
• Perform basic equipment checks
• Travel to customer sites to assist with installation and repair of equipment.
• Under supervision, perform preventative maintenance tasks to ensure optimal equipment performance and longevity.

Customer Focus:

• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
•  Effectively communicate with internal teams to ensure seamless customer support and service delivery.

• Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.

Administration and Reporting:

• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts as directed.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

 

Qualifications

• Basic mathematical, and mechanical aptitude; foundational electrical knowledge (Aptitude exam is part of application process; 70% passing score required)
• Availability to work non-standard hours in a 24/7 work week.
• Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces

• Ability to perform physical tasks, such as bending, stooping, and kneeling.

• Good communication and interpersonal skills.
• Valid driver's license and acceptable driving record for insurability.

Desirable Skills:

• Familiarity with electrical systems and schematics.

 

General Job Requirements

• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.