Job Description

Customer Quality Specialist

Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory.

Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you!

We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area.

Job Summary:
We are seeking a skilled Customer Quality Specialist (CQE) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.

Responsibilities: 

Lead and manage the daily testing operations within the laboratory. 

Spearhead the application processes for TUV witness laboratory and CNAS laboratory accreditations. 

Oversee the reception duties for both customer and internal laboratory visits. 

Direct and ensure regular maintenance activities for all laboratory equipment. 

Take charge of the update and maintenance of laboratory and testing system documents, ensuring compliance with ISO standards and other relevant guidelines. 

Fulfill any additional responsibilities or tasks as delegated by superiors. 

Qualifications: 

A bachelor's degree or its equivalent. 

Between 0-2 years of relevant experience in a similar capacity. 

In-depth knowledge of production safety and lean production techniques is a must. 

Familiarity with ISO9001 standards and proficiency in Microsoft Office will be considered advantageous. 

An innate curiosity and keenness to learn continuously. 

Exceptional public speaking skills, exuding confidence and poise. 

A natural ability to thrive under pressure and outstanding coordination, planning, and execution skills. 

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace.

We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.

Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.