Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

A Network/Secure Edge Engineering Manager is responsible for the design, implementation, and operational support of secure network infrastructure, zero trust architecture, and edge security solutions. The Manager will lead a Network/Secure Edge Engineering team within Optiv Advanced Fusion Center (AFC). This includes managing the people, processes, and technologies required to deliver an efficient and effective Network/Secure Edge Engineering service while supporting multiple clients across several Network/Secure Edge technologies.

How you'll make an impact

People:

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.
• Relay management and client expectations to team members
• Coach and mentor technical staff, ensuring skill development and alignment to evolving network security trends and business priorities.
• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.
• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.
• Consult with clients to proactively incorporate their requirements into the service design
• Consult with clients to ensure they understand the how the service operates
• Consult with clients to relay service success stories, service risk, and service outages
• Partner with sales and practice managers to ensure they clearly understand the service definition and support them as needed in their sales and client management activities
• Partner with other managers both within the service and in other managed services to build and maintain synergy across functions
• Matrix resources to other managed security services as needed to ensure success of the overall organization
• Work through staff to deliver a high quality and predicable service while applying the appropriate leadership style (directing, coaching, supporting, delegating) for the situation
• Instill a sense of ownership and accountability in team members’ responsibilities
• Relay success stories, service risk, and service outages to upper management
• Track, measure and report resource allocation to contribute to effective resource management
• Tailor communication frequency, context, and format for the intended target audience

Process:

• Establish, document, and enforce operational standards for secure network design, change management, and incident response across hybrid environments.
• Drive process automation for policy deployment, configuration management, and health monitoring across edge infrastructure.
• Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures
• Track, measure, and report process and procedure metrics
• Provide guidance for the integration of secure edge telemetry into incident response workflows and SIEM/SOAR pipelines to enhance detection and investigation.
• Develop and track operational KPIs, including availability, threat coverage, and performance of network security tools.
• Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures

Technology:

• Own the strategy and implementation of secure edge solutions including SD-WAN, SASE, ZTNA, CASB, SWG, and DNS security.
• Modernize and secure hybrid network infrastructure, enabling resilient, scalable, and encrypted connectivity across cloud and on-prem environments.
• Implement Zero Trust networking principles, including identity-aware access, microsegmentation, and least privilege enforcement.
• Ensure seamless integration of firewalls, VPNs, and secure gateways with identity, cloud, and endpoint security platforms.
• Ensure technology maintains adequate pace with vendor releases
• Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible
• Build and maintain managerial level knowledge of technologies required for service delivery

What we're hiring for

• 3–5 years of experience leading technical teams in a Managed Security Services (MSSP) or service provider environment, with a focus on multi-tenant operations, client service delivery, and team performance.
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