Director, Delivery Operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

 As a Director, Delivery Operations you will be responsible for the creation, optimization, and stewardship of resources within the agency. In a dynamically changing business environment, it is critical to look forward as well as get real-time insight into project resourcing requirements, risks, and solutions. The resource management function is expected to improve resource planning to avoid project delays, lost revenue, low productivity, higher costs, and increased employee turnover. You will need to quickly adapt to changing priorities and opportunities to ultimately accelerate business growth. In-depth familiarity with end-to-end advertising campaign development, creative resourcing, production process (digital and print), and in-market execution is critical, with experience in writing and presenting recommendations to client and internal stakeholders.

We strive to bring out the best in ourselves, our peers, and the work. We are looking for candidates that thrive in a fast paced, collaborative, and team minded environment. 

Candidate essential duties and responsibilities would include:

• Lead the management of agency resources with neutrality, confidentiality, and discretion via the following: 
  • Resource requests/Project In-take
  • Data reports; burn, allocation risks, historical assignment grids
  • Working with our data-insights team to advise on automated report builds and improvements to UX/UI
  • Allocation heat mapping
  • Scope of work vs Resourcing – real-time review of variance and impact
  • Facilitate department leads’ ability to visualize their own profitability forecasting
• Provide leadership, mentorship, guidance to ensure direct reports successfully achieve department and Agency goals and objectives
• Act as a trusted advisor with important connectivity to C-level and Client Operations Group
• Partner with department leads to ensure forecasting and specialization remain a priority
• Prepare reports, analyze data, and communicate consistently and concisely
• Become familiar with client contracts and financial models, and advise Account Management, Finance, and Operations on profitability implications to resource-focused decisions
• Recommend, create, define, and implement process improvements for tools
• Maintain constant knowledge of current and upcoming projects and business development activities

Success for this position is measured by the following responsibilities:

Collaborative

• Actively pursues, builds and nurtures trusted relationships
• Looks for ways to improve and promote communication
• Breaks down silos and respects transparency

Strategic Thinker

• Helps in reducing project resourcing costs
• Improves effective resource utilization
• Optimizes project workforce to beat market volatility

Analytical

• Synthesizes complex or diverse information
• Collects and researches data
• Uses intuition and experience to complement data
• Creates visibility of resource capacity, competency, and availability for all stakeholders

Problem Solving

• Gathers and analyzes information skillfully
• Develops alternative solutions
• Provides honest and clear solutions that align to business objectives
• Addresses urgent issues fast and effectively

Technical Skills

• Pursues training and development opportunities
• Strives to continuously build knowledge and skills
• Shares expertise with others
• Strong quantitative and qualitative skills with proven data interpretation abilities

Qualifications

• 10+ years of experience in project management and operations 
• Remain current in industry topics; seek constant learning and improvement
• Expert-level comfortability working in spreadsheets, specifically Microsoft Excel
• Strong experience in Smartsheet, Salesforce, or other project tracking systems is a must
• Experi