Technical Internal Trainer I - Cybersecurity

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Technical Internal Trainer I is responsible for training incoming colleagues and those advancing in their roles on key technical functionality and making sure they are given advanced technical training on the ConnectWise software suite. This individual works cross-functionally to ensure teams receive necessary training to set the foundation for colleagues to be successful at ConnectWise.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Services & Support team through the explanation of facts, policies, and practices
• Develops and updates training on all ConnectWise solutions
• Produces and maintains colleague onboarding material
• Creates detailed training for ConnectWise products for Support Teams and educating new hires
• Maintains and creates applicable certifications for colleagues and departments
• Develops ongoing training for all colleagues on solutions as well as job functions
• Creates virtual training that can be leveraged and dispersed among colleagues
• Stays up to date on new in-person and virtual training techniques, styles, and methodologies

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works independently on projects and processes with general supervision
• Possesses a practical knowledge of effective training methods typically obtained through advanced education and/or work experience
• Ability to situationally adapt and understand new technology/processes as per ConnectWise requirements
• Strong product knowledge of at least one ConnectWise solution
• Knowledge of IT, Professional Services, Customer Relationship Management (CRM), or Enterprise Resource Planning (ERP) markets 

Educational/Vocational/Previous Experience Recommendations:

• ·Bachelor’s degree required in related field or equivalent business experience
• 2+ years of related experience

 Working Conditions:

• Remote or Hybrid depending on location

• travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.