Senior Director, Inbound Product Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company.  As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product.
• As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.
• This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.  

Qualifications

To be successful in this role you have:

• Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.
• Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.
• Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience.
• Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team.
• Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.
• Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Management of resources, staffing, mentoring, and leading a best-of-class engineering team.
• Strong problem-solving, debugging skills and an aptitude for learning new technologies
• 10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms
  

Desirable

• Experience with cloud platforms like Amazon, OpenStack, Azure
• Experience with ServiceNow Platform
• Experience working with a continuous integration continuous deployment environment
• Experience developing scalable and distribut