Senior Director, Sales, The Nordics

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys as Senior Director, Sales for the Nordics Region. This is a pivotal role for an experienced leader who is passionate about AI transformation, customer experience and leading high-performing enterprise sales teams.

This leader will drive Genesys’ go-to-market strategy in the Nordics region, overseeing a team of Account Executives focused on new business acquisition and expansion. The successful candidate will be responsible for shaping the regional sales strategy, fostering a culture of excellence, and ensuring strong alignment with global and cross-functional teams.

The Strategic Value of the Role

You will be accountable for the regional revenue performance and market growth. You will:

• Lead, inspire, and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.

• Define and execute a go-to-market strategy that expands Genesys’ market share in key industries.

• Partner with leadership to shape strategic priorities, forecast growth, and optimize sales operations.

• Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realization.

• Act as the executive sponsor for major customers, ensuring long-term success and strategic alignment.

Key Responsibilities

• Lead and manage a team of Account Executives across the Nordics region.

• Drive consistent overachievement of revenue targets through new logo acquisition and customer expansion.

• Build and maintain strong C-level relationships with strategic enterprise customers and partners.

• Develop and execute regional business plans aligned with corporate strategy.

• Recruit, coach, and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.

• Collaborate with Marketing and Channel teams to optimize pipeline generation and conversion.

• Provide clear and actionable insight to executive management on market trends, competitive dynamics, and field performance.

• Champion diversity, inclusion, and leadership development within the sales organization.

• Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.

Minimum Requirements

• Proven track record of multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets.

• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.

• Strong executive presence and ability to influence C-level stakeholders both internally and externally.

• Excellent strategic thinking, planning, and execution skills.

• Deep understanding of the Customer Experience, AI, Contact Center, or Cloud Communications markets.

• Strong analytical and business acumen with the ability to drive data-informed decisions.

• Proven ability to lead through change and drive transformation in complex, matrixed organizations.

• Exceptional communication, negotiation, and presentation skills.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more,