Senior Order to Cash Product Manager

Summary

Chobani Information Technology is seeking a business-facing Senior Order-to-Cash (O2C) Product Manager to own and evolve the SAP S/4HANA O2C product roadmap. This role represents a traditional product management function within IT and serves as the primary interface between business stakeholders and SAP functional and technical delivery teams.

The ideal candidate brings strong product management discipline, a deep understanding of Order-to-Cash business processes, and the ability to translate business needs, pain points, and strategic priorities into scalable SAP S/4HANA solution offerings. This role will partner closely with Sales, Customer Service, Finance, Supply Chain, and Operations, while working day-to-day with SAP functional experts, system integrators, and enterprise technology teams to deliver measurable business value.

Responsibilities

• Own and maintain the SAP S/4HANA Order-to-Cash product roadmap, ensuring alignment with Chobani’s business strategy, growth initiatives, and operational priorities.
• Partner directly with business stakeholders to understand:
  • Business objectives, end-to-end O2C processes, and pain points
  • Commercial, customer service, billing, credit, and collections needs
  • Opportunities to improve customer experience, cycle time, accuracy, and financial outcomes
• Translate business needs into clear product initiatives, solution options, and prioritized backlogs leveraging SAP S/4HANA standard capabilities.
• Build and maintain a business priority backlog, ensuring:
  • Business priorities are clearly articulated and understood
  • Expected benefits, value drivers, and outcomes are defined
  • Tradeoffs and sequencing decisions are transparent and aligned
• Assist business partners in developing business cases that clearly communicate:
  • Business rationale and strategic alignment
  • Quantified and qualitative ROI
  • Expected operational and financial benefits
• Partner with SAP functional leads, SAP consultants, and technology partners to:
  • Scope proposed solutions and level of effort
  • Estimate delivery timelines and required resources
  • Define budget requirements and delivery assumptions
• Serve as the primary product interface between business users and SAP functional experts, ensuring shared understanding of requirements, solution options, and delivery constraints.
• Collaborate closely with:
  • SAP functional and technical teams
  • SAP Basis, Infrastructure, and Cyber Security teams
  • Other Enterprise Application product and delivery teams
• Guide initiatives through the full delivery lifecycle, supporting:
  • Roadmap planning and prioritization
  • UAT planning and business readiness
  • Adoption, value realization, and continuous improvement
• Track and communicate product outcomes, adoption, and realized value tied to O2C initiatives.
• Participate in governance forums, steering committees, and planning cadences to ensure alignment across IT and business leadership.

Requirements

Qualifications:

• Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or a related field; MBA or advanced degree preferred.
• 5+ years of experience in product management, business systems, or enterprise application roles with direct exposure to Order-to-Cash processes.
• Strong understanding of SAP S/4HANA O2C capabilities, including:
  • Sales Order Management
  • Pricing and Rebates
  • Billing and Invoicing
  • Credit Management and Accounts Receivable integration
• Demonstrated experience building product roadmaps, managing backlogs, and prioritizing work based on business value and ROI.
• Proven ability to partner with business stakeholders to develop business cases and value-based justifications.
• Experience working with system integrators and technology partners to scope, estimate, and plan delivery efforts.
• Strong communication, facilitation, and stakeholder management skills across technical and non-technical audiences.

Preferred Skills:

• Experience working with SAP consultants or system integrators on ERP initiatives.
• Familiarity with Agile, Lean, or hybrid delivery methodologies in enterprise environments.
• Experience in manufacturing, CPG, food & beverage, or consumer goods organizations.
• Exposure to global or multi-entity SAP landscapes.
• Experience supporting SAP S/4HANA upgrades or transformation programs.