Italian-speaking Player Support Agent (video games) - WORK FROM HOME

<h3>What do you think about when you try to imagine the perfect job?</h3><ul> <li>Exciting industry with lots of growth potential - CHECKED ✔️</li> <li>Combining passion with every-day work - CHECKED ✔️</li> <li>Positive, easy-going atmosphere plus colleagues from all over the world who share the same interests, goals and values - CHECKED ✔️</li> <li>A company which is developing very rapidly, with a modern attitude, not so corporate even though it is an international organization - CHECKED ✔️</li> </ul><p>Well, it seems like we have it all..</p><p><strong>Keywords Studios has been in the game for over 25 years now.</strong> We help to create the best gaming experiences for over <strong>3 billion players</strong> worldwide. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - <strong>Player Support</strong> - which is <strong>one of the fastest-growing Service Lines at Keywords Studios.</strong> We are Trailblazers and Experts who assist the world’s best game development studios with providing technical support to the players, while they are creating mind-blowing game experiences. By delivering outstanding customer services, Keywords Studios is making sure that gamers stay happy and hooked. As <strong>12,000+ Keywordians we imagine more</strong>… for our clients, teams, projects and careers. Together we have the power to unlock the potential of gaming and beyond. We don’t wait for a positive change to happen - we make it happen. <strong>So today, we invite you to join our wonderful team!</strong></p><h3><br/></h3><h3>About your mission</h3><p><strong>As a Player Support Agent</strong>, you will make the players’ dreams come true. They want customer service that is friendly, empathetic and reliable, no matter what their issues are. If you've ever experienced some kind of a bug or a trouble while playing a video game, you know how frustrating it can be. Your daily quest as a Player Support Agent will be to help players when they encounter similar problems - so that they are satisfied and can enjoy the game as much as possible. </p><p>✔️ We're currently looking for eager and enthusiastic Italian-speaking Player Support Agent (with English fluency as well being highly-desirable), for a <strong>night-shift based project</strong> to join us ASAP!<br/></p> <h3><br/></h3><h3>What will you be doing in this role? As a Player Support Agent:</h3><ul> <li>You will be <strong>the hero of our gamers</strong>, solving their game-related issues and answering their questions with compassion and expertise. </li> <li>You will <strong>utilize your analytical and communication skills</strong> to investigate, resolve gamers problems and respond to players inquiries through a ticketing system, and contact them via email and chat (<strong>no phone calls required!</strong>). </li> <li>You’ll have the opportunity to<strong> make a real impact</strong> and contribute to the game improvement - by sharing with the client's development teams the feedback you receive from players!</li> </ul><h3><br/></h3><h3>Necessary skills and abilities:</h3><ul> <li> <strong>C1-C2 mastery of the Italian language</strong>, especially in <strong>written</strong> communication.</li> <li>Confidence in using <strong>English</strong> on a day-to-day basis to interact smoothly with other team members. No kidding, we are truly an international company.</li> <li>MS Office or Google Suite apps proficiency, so that you can deal with your quests efficiently.</li> <li>Availability to <strong>work full-time, 5 days per week</strong> which may include <strong>weekend-days </strong>(Saturday and/or Sunday) especially on <strong>night shifts</strong>. But don't worry, <strong>it's not all work and no play!</strong> At Keywords, you'll have the opportunity to work on exciting projects with growth potential. Plus, the possibility to <strong>work from home every day!</strong> </li> </ul><p>We hope you have all of these talent points in your skill tree.</p> <h3><br/></h3><h3>Our bonus objectives:</h3><ul> <li>Previous experience in Customer Service can be an advantage, however the full training will be provided.</li> <li>If you're as crazy about video games as we are - we'll get along! But even if you don’t, we can safely assume that you will soon feel our gaming vibe.</li> </ul><h3><br/></h3><h3>What perks do we offer?</h3><ul> <li><strong>We propose an employment contract. </strong></li> <li> <strong>We want you to work comfortably</strong> - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)</li> <li> <strong>We want you to stay healthy and happy</strong> - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses, the Wellbee support serv