Group Lead Order to Cash

The Order to Cash (O2C) Accounting Leader is responsible for the end-to-end strategic management of the Order to Cash process, ensuring timely, accurate, billing, credit and collections, and cash application process Additionally, this leader will help build out a O2C Center of Excellence team to streamline and audit workflows to reduce errors and improve the overall orders to cash efficiency . This role partners closely with Sales, Operations, and Legal to improve processes, optimize working capital, and ensure seamless client experience.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required.  Goals and objectives are subject to change.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

Essential Functions: In addition to the activities as prescribed above, specific responsibilities of this role may include:

• Lead the Billing, Credit and Collections, and Cash Application team, establish and monitor monthly department and individual collection goals, based on measurable results
• Manage the day-to-day operations of the team and be the go-to person for the day-to-day operational support of the team, provide guidance, analysis and resolve issues
• Focus on KPIs to ensure customer payments are made according to agreed terms
• Manage accounts receivable aging and bad debt reserves and write-offs
• Support cash application team to ensure timely and accurate cash application
• Coordination of dispute resolution in cooperation with Sales, Operations and Legal functions
• Lead the team to peak performance, streamline processes, drive change, generate efficiencies and establish, improve and document credit and collections related processes and controls in alignment with Company policies
• Support Corporate Controller in cash management and forecasting processes
• Conduct analysis and full understanding of customer base and related risk, review hold and blocked lists
• Manage interaction and communication with credit and collections agencies
• Evaluate proper staffing levels and facilitate the staffing, training, motivation and development of the team
• Strong leadership experience with an analytical, collaborative, and positive mindset

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance.  Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program as designed to align individual performance to overall performance objectives.  Meet all completion requirements at a high quality level.  Provide ongoing performance feedback.  Identify and take appropriate action for non-performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities.  Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs.  Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements. 
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines.  Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

• Minimum of 5 years of experience in a similar role
• Bachelor’s/Master’s degree in Business or Accounting

Skills/ Competencies

• Advanced MS Excel skills
• External and internal customer-orientation and engagement
• Strong communication, interpersonal and problem solving skills
• Demonstrated leadership and motivational skills
• Analytical and organizational abilities
• Solid time manag