Group Director Customer Logistics - Ecommerce

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Job Description:

Summary
The Group Director Customer Logistics is primarily responsible for integrated operations management, safety, financial and customer relations of warehouse operations for multiple customers and locations following sector/vertical strategy.

Support the sales process by participating in new business development opportunities and working with current customers to support business changes and introduce new services.
Implement activities supporting assigned strategic objectives for the vertical and acts as the Lean Champion.
Typically manage over $50M in operating revenue for the assigned accounts taking into consideration the complexity of the business. Depending on the customer requirements, additional service offering may include transportation, packaging and/or reverse logistics, etc.
This position is responsible for leading, guiding, training and directing General Managers (GLM) and Directors and works closely with their assigned Finance, Human Resource and Safety partner.

Essential Functions

• Support the sales process by participating in business development opportunities with new and existing customers.

• Forecast, plan, manage and ensure locations meet defined financial targets. Ensure mitigation plans are implemented as required.

• Build and maintain relationships with customers at the regional and corporate levels based on operational execution and value creation. Represent Ryder in customer meetings and presentations to drive retention and growth.

• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of innovation and continuous improvement.

• Hire, train, guide and supervise GLMs (I&II), Directors I and DCLs to meet the requirements of the positions within the accounts.

• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

• Manage operations to ensure internal and external Key Performance Indicators (KPIs) are achieved. Ensure mitigations plans are implemented as required.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent oral and written communications skills with demonstrated leadership capabilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, etc.)

• Ability to create and develop an inclusive and engaged work environment

• Ability to inspire and develop others

• Must be able to interact with executive level management

• Ability to manage multiple accounts with different product direction

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Advanced knowledge of distribution management at a strategic level, sales and demonstrated knowledge of Profit & Loss performance required

• Transportation and Carrier Management advanced knowledge strongly preferred

• Knowledge of Lean principles, systems and tools, intermediate level required

• Knowledge of Warehouse Management Systems (WMS), intermediate level required

• Knowledge of OSHA required; DOT and Hazmat knowledge may be required based on the account(s)

Qualifications

• Bachelor's degree required in Business, Logistics, Supply Chain or related field, or a minimum of eight years of relevant work experience required.

• Related experience at a Director level or higher with multiple location and/or customer account responsibility required.

• Minimum of fifteen(15) years experience in a logistics environment (warehouse, cross dock, transportation) required.

• Must possess demonstrated experience in developing, growing, improving, and implementing integrated logistics solutions and project management skills. required

• Strong P&L experience with forecasting and managing financial targets required. required

• Experience leading teams in a LEAN work environment is highly preferred.

• Solid knowledge of distribution management at a strategic level, sales and demonstrated knowledge of Profit &Loss performance required.

• Transportation and Carrier Management knowledge str