Boeing Global Services Senior Product Support Operations Manager

Boeing Global Services Senior Product Support Operations Manager

Company:

Boeing Aerospace Operations

Boeing Global Services is seeking a Senior Product Support Operations Manager who will optimize the sustainment workflow: Pre-Induction, Discovery, Execution, and Return to Service of the aircraft. Responsible for project development, planning, implementation, management, and technical support activities related to maintenance, modifications, and repairs per established customer, regulatory, and company requirements. Position is located in Victorville, CA.

Position Responsibilities:

• Lead and manage technical and operational execution for the repair station and product support functions:

  • Oversee daily work scope, staffing, scheduling, workload allocation, and shop flow for maintenance and repair activities.

  • Ensure compliance with FAA, OSHA, EPA, HAZMAT, EEOC, company SOP, 145 Repair Station, and AS9110 standards.

  • Maintain high standards of quality, safety, and regulatory readiness; coordinate audits and corrective actions.

• Optimize product support and customer experience:

  • Streamline support processes and tools to improve response times and first-contact resolution.

  • Analyze product, reliability, and support data to identify root causes and reduce repeat issues.

  • Manage customer escalations and ensure professional, timely communications with customers, the FAA, and other stakeholders.

• Cross-functional leadership and alignment:

  • Drive continuous improvement projects that enhance product performance, reduce cost, and improve throughput.

  • Align priorities across teams to accelerate issue resolution and maintain product/service delivery schedules.

• People leadership and development:

  • Hire, mentor, and develop managers and technicians, support staff, and project leads; set performance goals and conduct reviews.

  • Foster a culture of accountability, continuous learning, and customer focus.

• Stakeholder engagement:

  • Build and maintain professional relationships with clients, subcontractors, regulatory agencies, and airport/airline stakeholders.

  • Represent the company in regulatory meetings, customer briefings, and operational reviews.

Basic Qualifications (Required Skill/Experience): 

• 10+ years of experience with aerospace products and/or product support

• 10+ years of experience in Operations Management- Operations Management experience is defined as management in any combination of the following areas: manufacturing, supply chain, procurement, industrial engineering or lean implementation.

• 10+ years of experience developing/maintaining team schedules, resource management, risk management, and project management

• 10+ years of experience with being able to translate business objectives into effective communications strategy

Preferred Qualifications (Desired Skills/Experience): 

• Degree in Engineering, Aviation Maintenance, Business, or related field; equivalent experience may be considered

• Certifications: A&P, PMP or equivalent project management certification, AS9100/AS9110 auditor or lead experience

• Excellent customer-facing skills and experience managing client relationships in the aviation or aerospace sector

• Demonstrated knowledge of FAA repair station operations and relevant regulations (FAA, 145 Repair Station); familiarity with AS9110

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay& Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from wo