Supervisor, Business Services

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Supervisor, Business Services

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $49,200.00 - $73,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Supervisor, Business Specialist is responsible for overseeing day-to-day operations, ensuring high performance across quality metrics, client SLAs, and customer deliverables. Key duties include employee scheduling, training, customer service, and conflict resolution. The role drives continuous improvement through software testing support, layout planning, root cause analysis, recommendations, utilization forecasting, and benchmarking. Security duties cover login access and compliance enforcement. Administrative responsibilities include operational efficiency, employee and lead performance management, hiring, terminations, and temp staffing. The role also ensures timely and accurate reporting of incidents, accidents, quality metrics, and operational procedures.

What You’ll Do

• Provide day-to-day oversight of operations within the facility, ensuring efficient workflow and service delivery in alignment with organizational goals.
• Lead, coach, train, and mentor team members to promote performance, accountability, and professional growth in alignment with business objectives.
• Exercise sound judgment and make data-informed business decisions to optimize workflow efficiency, maximize team productivity, and minimize operational downtime.
• Develop, implement, and maintain procedural controls and performance metrics to monitor service levels and drive continuous operational efficiency.
• Serve as the primary liaison between Dealertrack and the temporary staffing agency to coordinate onboarding, performance, and compliance of temporary personnel.
• Track and report employee attendance, reviewing and reconciling records for both internal staff and temporary team members.
• Administer scheduling, approve paid time off (PTO), and ensure accurate payroll submissions for all team members.
• Align staffing levels and resource allocation with daily operational demands, ensuring effective task distribution and workload coverage.
• Conduct interviews and manage the full-cycle hiring process for open roles, in coordination with HR and leadership.
• Deliver regular performance feedback, administer corrective actions when necessary, and uphold compliance with Cox Automotive policies and standards.
• Ensure full adherence to all corporate policies, procedures, and regulatory requirements, fostering a culture of accountability and operational excellence.
• Collaborate cross-functionally with peer supervisors and leadership to manage shared resources, improve workflows, and ensure coverage during absences.
• Actively promote a culture of safety by modeling and enforcing health and safety protocols in partnership with Safety Excellence leadership.
• Perform other related duties and special projects as assigned to support departmental and organizational success.

What’s In It For You 

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are 

Minimum