IT Sr Process Specialist (Hybrid)

Overview

At Houston Methodist, the IT Sr. Process Specialist is responsible for applying principles and standards of quality and cost disciplines in support of large to enterprise scale and complexity projects and operational initiatives. Ensures that goals and objectives are accomplished within prescribed time frame and requirements with quality and integrity. Ensure all documents generated during these activities follows process management best practices and are properly stored. The focus and assignments of the Sr. Process Specialist are support of testing processes on projects, including test planning and coordination that are established and repeatable year over year. Serves as a role model and mentor to more junior staff.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Independently manages assigned process activities to ensure outcomes match agreed upon customer expectations and outcomes.

• Effectively communicates process information to stakeholders through agreed upon channels and timelines. This includes communicating with multiple levels of the organization including Senior and Executive leaders.

• Guides and facilitates stakeholders throughout the organization in establishing detailed requirements for process activities.

SERVICE ESSENTIAL FUNCTIONS

• Independently plans, organize and execute process-related activities on projects and operational initiatives.

• Defines quality management and/or cost management plans to support projects and operational activities.

• Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. Serve as liaison with project team members on issues related to process activities.

• Serves as a mentor to more junior process specialists

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Independently establishes the project quality and/or cost control plan(s).

• Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office.

• Maintain the process site, update process documentation.

FINANCE ESSENTIAL FUNCTIONS

• Assists Project Manager with estimating project cost and defining project benefits associated with quality management.

• Coaches Project Managers on project cost control fundamentals.

• Validates consultants (contract labor) quality management deliverables.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives.

• Proactively manages own professional development and completes Individual Development Plan (IDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• Bachelor Degr