IT Help Desk Associate

FP1 Strategies is a political consulting firm based in Arlington, Virginia specializing in coalition building, grassroots mobilization, advertising, digital engagement and message development.

We are looking for an IT Help Desk Associate to join its growing team. The IT Help Desk Associate will be responsible for maintaining IT processes and procedures for the 150+ person company.

Job Responsibilities:

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware and access to other corporate resources.
• Maintain Help Desk Ticket Management System

• Ability to walk end-users through problem-solving process
• Conduct daily, weekly, monthly systems checks and audits
• Manage onboarding & off boarding process for end-user assets, software, and hardware

Requirements

• 1-2 years of help desk experience
• Associates / Bachelors, or equivalent certifications
• Experience in working with Office 365
• Ticket management
• Ability to setup AV for client meetings.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information

Benefits

We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment.

FP1 Strategies is an Equal Employment Opportunity (EEO) employer.