Field Application Engineer

About Us: 

How many companies can say they’ve been in business for over 177 years?! 

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 

What’s the role?  

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems.  This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services.  This important consultative role requires professional conduct and customer orientation at all times.  

Sound Interesting?  

Here’s what you’ll do: 

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM)

        dealer network in matters relating to advanced applications and systems.

• Facilitate the flow and accuracy of technical information to the field sales force.

• Maintain a focus on advanced applications and new ZEISS technology.

• Support the introduction of new products into the North American Market.

• Provide technical training programs to the field sales personnel and IM dealer network.

• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the

     field as needed.

• Provide technical after-sales support for customers to help insure successful use of ZEISS

       systems.

• Provide customer training as needed to supplement the Applications Engineering staff.

• Provide support for all Carl Zeiss Industrial Metrology systems

• Respond to all customer related software/applications support questions.

• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.

• Aid with software & system testing in support of product development.

• File accurate software performance reports.

• Provide technical after-sales support for customers to help ensure successful use of our system.

• Provide applications expertise for necessary project-related activities

• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.

• Estimate anticipated Gage R&R results.

• On-site implementation of quoted application items.

• The ability to understand and support IT related issues

• Windows Operating System knowledge.

• Networking.

• Database Management.

• The ability to understand Statistical Process Control (SPC) concepts.

• The ability to understand Geometric Dimensioning & Tolerancing (GD&T).

• Other duties as required.

Do you qualify?  

A four-year degree in Engineering, Computer Science, or Physics is required.  Equivalent work-related experience may be considered.

• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self-starter, comfortable working independently.

Working Environment:  

• Ability to write clear and concise technical reports.

• Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.

• Excellent problem-solving skills with the ability to work independently from problem statement to sol