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Client Operations Manager
Mars United CommerceNew York City, United Statesfull_timeVerifiedPosted 24 Sept 2025
💰 $116,380/yr($73,910/yr – $116,380/yr)
About the role
Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we’ve become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that together form a United Commerce Ecosystem that provides all the expertise clients need to navigate the commerce marketing landscape. Our 800+ Martians across North America, Europe, Australia, New Zealand and Asia exist to drive growth for our people, our clients, and our communities all across the globe. We are currently seeking a Client Operations Manager. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service.This person must reside within a commutable distance to the Mars United Commerce New York office.PRIMARY RESPONSIBILITIES:
- Operations Director Support
- Financials
- Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
- Own staff allocation and budget reports
- Manage scopes and process to ensure team is both funded and reports at 90% billable.
- Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
- Help implement new roles or ways of working to meet client needs
- Coordinate and recap weekly meetings to discuss present and future issues/updates
- Support Operations Lead and Client Lead in developing and contributing to QBRs
- Execute solutions to resolve issues
- Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
- Coordinate agenda and content for VP team meetings
- Work with Project Management on monthly financial updates
- Optimize funding/utilization based on monthly reports
- Help onboard new team members and Clients
- Deploy training to improve overall productivity (e.g. brief training)
- Schedule and participate in ongoing best practices forums
- Bachelor’s degree in advertising, marketing, business or related field
- 3+ Years of marketing or Operations experience, agency or project management experience preferred
- Interest in the Operations discipline
- Experience in Shopper Marketing is a plus
- Proficiency in Word, Excel and PowerPoint
- Ability to manage time, adhere to strict timelines, multitask and work well under pressure
- Ability to support with Client Operations and Procurement
- Detail Oriented
- Proactive nature in the seeking of work/responsibility
- Dependability in execution of work and as member of assigned team
- Enthusiastic, solution-oriented attitude in accepting work/new challenges
- Desire to learn all aspects of the assigned client scope of work and tactics
- Effective interpersonal skills working well across functions
- Conscientious work ethic
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