Project Coordinator - Field Services

Workplace setting: Hybrid

Location: Irving, TX

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Project Coordinator – Field Services position provides essential support for the Business Operations Manager, Supervisors, Field Managers, and Field Staff. This role coordinates activities for clients across the U.S., including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.

Essential Duties & Responsibilities:

• Works with railroads and contractors to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property.
• Coordinates closely with the field for scheduling flagging and/or construction monitoring.
• Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts.
• Involved in reporting processes and ensures accurate data input for all communications.
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF.
• Expertly utilizes email and verbal communication with customers.
• Strong organizational skills to manage numerous customers daily.
• Answers diverse phone calls with excellent customer service skills.
• Other duties as assigned or required to meet business needs.

Knowledge, Skills, & Abilities:

• Proficiency with electronic communications, including phone, email, and text.
• Experience dealing with customers firsthand, navigating difficult situations, and resolving issues to meet departmental commitments.
• Proven experience in making decisions while adhering to departmental guidelines.

Required Education and Experience:

• A high school diploma or equivalent.
• Two years of administrative