Senior Manager, Software Engineering

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Job Category

Software Engineering

Job Details

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Senior Manager - Site Reliability Engineer - (Multiple Locations)

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation. Single US Citizenship is required (No Dual Citizens)

As a SRE Operations Manager at MuleSoft, a Salesforce Company, you will lead a team that is in charge of full stack observability and event response, Reliability Engineering, Incident management, GovCloud and Release Engineering for products and services that are on-boarded into the team.

We aim to ensure that the Mulesoft Cloud environment remains available to our customers above industry standards and we strive to proactively address reliability issues before they impact performance or availability.

Responsibilities:

• Handle a team with varied strengths of global application reliability, infrastructure, and operations engineers.
• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio.
• Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery.
• Proactive in foreseeing issues and resolve it before it happens
• Daily management of standups as the Scrum Lead for SRE Operations Team.
• Ensuring teams have clear priorities and adequate resources
• Empowering the delivery team to self organize
• Be a multiplier and have a passion for team and team members’ success
• Act in key support roles during major incidents. Ensure Root Cause Analysis quality and present them to the Executive Leadership Team.
• Providing technical guidance, career development, and mentoring to team members
• Maintaining high morale and motivating the delivery team to go above and beyond
• Vocally advocating for technical excellence and helping the teams make good decisions
• Participating in architecture discussions and planning
• Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams
• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals
• Occasionally giving to operations and development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp

Required Skills:

• Masters / Bachelors degree in Computer Science, Software Engineering, or equivalent experience
• 2+ years experience leading software engineering teams with a distinguished track record on technically demanding projects
• Experience in Public Cloud environments, specifically with AWS
• Experience with FedRAMP Environments
• A management style that is collaborative, energetic, and results-oriented.
• Strong verbal and written communication skills, organizational and time management skills
• Experience with deployments and operations of 24x7 high volume, highly available systems
• Ability to be flexible, proactive, comfortable working with minimal specifications
• Experience with short release cycles, the full software lifecycle, and experience working on a product that’s been released for public consumption
• Experience in hiring, mentoring and leading engineers
• Experience with Agile development methodologies. Scrum Lead experience required.
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs

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