Security Operations Manager

Under general supervision, the Security Operations Manager is jointly responsible for the management, control, and day-to-day running of the Operations Department in the US. This covers all of Anvil’s US operational security services. The Security Operations Manager will ensure, alongside of the Head of Global Security Operations and/or Security Operations Associate, that the Anvil vendor network is operationally robust and has a continuous capability to support Anvil clients globally. The Security Operations Manager will also assist the sales and client relations team in strengthening client relationships in terms of delivering operational support and advice, understanding operational services, and giving Anvil clients a clear understanding of the services, we provide.

What You'll Do:

• Operational Tasks – High Risk - Keep abreast of high-risk events, and brief the Head of Global Security Operations and management on global security issues or developing security situations that may impact Anvil clients: Security assistance and crisis management, evacuation support, kidnap and special risks
• Operational Tasks – Low to Medium Risk - As directed, manage, and keep abreast of services provided to Anvil clients. Brief the Head of Global Security Operations and management on global security issues or developing security situations that may impact Anvil clients: Journey management – car and driver and meet and greet services, close protection or security facilitation, security consultancy, specialized Training preparation & delivery – in person/online, as directed, align regularly with Security Operations team in the UK and Japan giving supporting capacity in assistance, advice, or coordinating efforts
• Security Assistance - With the support of other assistance and operational staff, provide timely advice and operational assistance for Anvil Assist security cases. Within an operational team, swiftly put emergency/security assistance in place to support Anvil clients’ requirements and act as a coordinator for that and other support services required or requested by client. Ensure awareness of all ongoing major incidents reported by the Intelligence team that might impact Anvil clients globally. Provide proactive and real time advice to clients where any incident or situation might impact or already is impacting them.
• Sales and Client Support - Assist and give guidance to the sales and client relations team on all operational security and logistical matters. Report on areas of concern and provide solutions and recommendations to ensure that clients are confident and assured by the integrity of Anvil operational services. Assist in preparation of Request for Proposal (RFP) operational responses, providing guidance on content, delivery of services, and key details as required. Meet regularly with clients and their operational representatives to address any actual or potential external/internal operational problems. Build and maintain strong internal and external relationships.
• Management of Security Vendors - Build and maintain successful relationships with key security vendors. Ensure that vendors are compliant with the Anvil approved vetting process, operational protocols, and insurance requirements. Proactively seek alternate and new vendors in busy regions and markets or those currently not covered sufficiently.

What You'll Bring:

• Bachelor’s Degree
• Minimum of two years of relevant security background
• Ability to follow and adhere to existing departmental processes.
• Comfortable in joining client calls to understand their security needs and confident in asking relevant questions to gather information.
• Strong interpersonal and communication skills with a keen attention to detail
• Ability to communicate effectively on a corporate level – interdepartmentally, with existing vendors and clients across different time zones and cultures.
• Highly organized and able to manage several different tasks related to several different projects at a time.
• Ability to read, write, analyze, and interpret common business, technical, financial, and legal documents.
• The ability to work alone or as part of a team in an often pressure intense environment where deadlines and priorities change constantly.
• Project management disciplines and delivery of security operations services
• Strong constitution to be able to deal with researching often harrowing worldwide events yet remaining culturally and politically sensitive at all times.
• Work requires willingness to work a flexible schedule and occasional overnight travel.
• Existing knowledge of/prior exposure to the security industry and travel risk management
• Duties, responsibilities, and activities may change at any time with or without notice and there is an element of being On C