Family Case Management Case Aid - Limited Term (Part Time)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.  If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.  ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:
World Relief seeks to hire to a Family Case Management Case Aid to support its Refugee Social Services Seniors and Intensive programs. This position works to increase community connections, reduce social isolation, and provide case management to especially vulnerable refugees and immigrants, including seniors, in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available.
This is a part-time role averaging 20 hours per week.
This is a limited-term position funded through a grant agreement until 6/30/2026 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

• Provide case management to program participants including:
• Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed.
• Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments.
• Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed.
• Connecting program participants to English as a Second Language classes.
• Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers.
• Provide orientation to refugees and immigrants and, if applicable, their family members about social services and programs available to them in the community.
• Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the services.
• Conduct regular follow-up as needed to ensure participants are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed.
• Facilitate enrichment groups that will provide senior and other clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.
• Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection.
• Maintain timely and accurate client files, case notes, and reporting records.


• Foster collaboration & partnerships in service delivery:
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Work closely with internal service teams and external service providers to ensure comprehensive service provision.
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan.
• Other duties as assigned


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

JO