JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a hospitality professional with expertise in conference center management and hospitality services to collaborate closely with the JLL Facilities Team and the Workplace Experience Team for the Atlassian client account, aiming to establish an optimal workplace environment.

Location: New York City | Atlassian office
Travel: Flexible, if needed.

Work schedule - 40 hours per week / M - F / 8 am - 5 pm / 1 hour lunch

The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable
experiences that aligns with JLL & Atlassian values and Atlassian’s highly engaging culture in Atlassian's New York Office.

What this job involves:

To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the JLL and Atlassian brand to the highest standard includes the following responsibilities.

What your day-to-day will look like: 

• Oversee day-to-day conference center operations, including corporate meetings, events, catering, and off-site activities

• Develop, implement, and manage Concierge Services operations, handling high-volume meeting and event reservations

• Support onsite teams across site management, IT services, catering, and facilities while maintaining professional standards

• Manage concierge office operations including reception support, mail processing, badge management, and customer service

• Provide emergency response support, floor warden duties, and position coverage coordination

• Demonstrate analytical problem-solving abilities to implement strategic solutions while handling complex and ambiguous situations

• Lead team communication and stakeholder engagement with strong customer service focus across all organizational levels

Required experience and skills:

• High School Diploma or equivalent

• 3+ years of Supervisory or Management experience in hospitality, events, corporate meeting services, and/or knowledge of the hospitality industry.

• Exceptional customer service skills and professionalism with a passion for hospitality.

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Preferred experience and skills: 

• Strong time management, organizational, and planning skills with attention to detail

• Excellent verbal and written communication skills with professional presentation abilities

• Adaptable and resilient with ability to manage change and perform under pressure

• Self-motivated, goal-oriented, and focused on achieving performance targets

• Risk management approach to operations with problem-solving capabilities

• Proficiency in G-Suite, Confluence, Jira, and Coupa preferred

Please submit your application with an updated resume, location, and contact information. 

If you're a current JLL employee, please apply using the Internal Career Site. 

Estimated compensation for this position:

70,900.00 – 90,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-