Restaurant Manager - Wahlburgers

Restaurant Manager

Position Summary
As Team Members of the Food and Beverage team, Casual Restaurant Managers are CRCR Ambassadors and take personal ownership to ensure their actions are in the best interest of the business. Casual Restaurant Managers are responsible for operating the casual dining outlets efficiently within pre-established cost controls, managing and maintaining the department in accordance with Health Department standards, and ensuring Guest satisfaction according to the business service standards.
Position Functions
Essential Functions:
• Provide exceptional Guest service while maintaining a positive attitude.
• Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
• Manage daily dining area operations by overseeing a team, coordinating activities, and ensuring a positive dining experience for our Guests.
• Operate the outlets to ensure financial and operational efficiency and adherence to all operational standards.
• Supervise the floor during meal periods to ensure that all standards and steps of service are met through Guests’ interactions.
• Monitor inventory and ensure all food supplies and other restaurant essentials are adequately stocked.
• Ensure goals set by the Director of Food and Beverage are met.
• Move throughout the outlet and kitchen areas to visually monitor and act, ensuring food quality and service standards are met.
• Oversee, assist, and comply with all aspects of inventory, purchasing, receiving, and storing specified products.
• Achieve budgeted sales and profitability goals.
• Be responsible for resolution of Guest-related questions or concerns.
• Be responsible for maintaining a professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and overall appearance standards.
• Uphold restaurant safety, sanitation, and security standards, including handling chemicals safely.
• Give guidance toward department improvement and make necessary adjustments for consistency.
• Ensure building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly.
• Clearly and consistently communicate all policies and procedures and hold Team Members accountable for compliance.
• Clearly communicate with all Team Members and management.
• Organize events not directly related to CRCR's core operations.
• Other duties as assigned.
Core Management Competencies:
• Lead and manage Team Members and processes while overseeing and directing daily department operations.
• Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
• Lead coaching, corrective counseling, and performance evaluations for Shift Supervisors, Leads, and TeamMembers. • Lead, maintain, and foster timely communication, teamwork, and collaboration within their scope of responsibility.
• Recruit, train, and motivate Shift Supervisors, Leads, and Team Members effectively regulating department headcounts and turnover rates.
• Aid in drafting, creating, and updating policies and procedures under the guidance of Leadership.
• Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
• Oversee and lead employment terminations.
Skills
• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrate a flock mentality, focused on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.
• Be able to spin multiple eggs simultaneously while reciting the alphabet backwards.