Please note this is for a class starting in the beginning of January.

We believe working in office when initially joining a company has many benefits, therefore we have an onsite orientation period:

• The purpose of the onsite orientation period is to provide:

  • Enhanced collaboration and communication

  • Early formation peer and manager relationship

  • Increased socialization and employee engagement

After the initial 10- week onsite orientation period, this position will be 100% remote. We also offer ongoing feedback, coaching and development.

The onsite orientation will be at our Springfield, OH office located at:

1 Assurant Way

Springfield, OH 45505

Overview of Position

The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role.  Providing excellent customer service is top priority for us! 

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

What will be my duties and responsibilities in this job?

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.

• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.

• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.

• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.

• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

What are the requirements needed for this position?

• Minimum high school diploma or GED

• At least 2 years of prior experience in a customer-facing role

• Excellent verbal, written, and listening skills

• Strong attention to detail

• Great communication skills, a love for talking to people and ability to WOW customers on every call

• Relentless drive to own the customers problem and ability to think outside of the box to resolve them

• Ability to adapt to change and work well in a fast-paced environment

• Ability to multi-task using technology

• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs.  As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What other skills/experience would be helpful to have?

• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment

• Prior experience in a work from home position

• Bilingual in English/Spanish: the ability to speak, read and write the Spanish language fluently

• Relevant licenses and certifications

What are the working conditions and physical requirements of this job?

• General office demands

We believe working in office when initially joining a company has many benefits, therefore we have an onsite orientation period.

• The purpose of the onsite orientation period is to provide:

  • Enhanced collaboration and communication

  • Early formation peer and manager relationship

  • Increased socialization and employee engagement

After the orientation period, this position will be 100% remote

• Working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at www.speedtest.net or by contacting your service provider.

• This is a Full-time job.  Assurant's hours of operatio