Director, B2B & Product Communications

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa is looking for a Director, B2B & Product Communications to help bring Visa’s commercial and money movement solutions to life for external audiences. The ideal candidate will join a team of smart, driven communicators who develop the stories that shape ongoing perception of the iconic Visa brand. We are a group that loves to laugh and support each other, while always challenging and encouraging each other to deliver our best work.

In your role as Director, B2B & Product Communications you will be part of the four-person communications team supporting Visa’s Commercial & Money Movement Solutions (CMS) organization. You will be part of the team responsible for driving communications for Visa’s commercial and B2B payments portfolio, including Commercial/B2B solutions, Visa Direct, Visa Government Solutions and Treasury-as-a-Service. The team is responsible for communicating with external audiences through different communication platforms and tools, including – but not limited to – developing written communications, social media posts, website content, speaking remarks, engaging in media strategy and media relations, supporting tentpole events, creating presentations, developing briefing materials and media recap reports.

The team works closely with colleagues across the CMS organization, as well as the broader product communications team at Visa. As a global team member, you’ll spend a good amount of time with cross-functional colleagues both here in the US and abroad, sharing information, aligning on plans and goals, and moving the communications agenda forward via strong business relationships.  

The candidate will:

• Develop, oversee and execute strategic and measurable product communications programs that align with business strategies and goals.
• Help drive both day-to-day communications and high-visibility campaigns in support of priorities across Commercial & Money Movement Solutions.
• Maintain in-depth knowledge of the CMS business including business goals, strategies and market challenges
• Create and manage a range of communication materials (press releases, key message and Q&A documents, media pitches and briefing materials) and related content for use by spokespeople and with media/investor/client/internal audiences
• Partner with senior executives and other leaders to protect the reputation of Visa and its products
• Operate with a global mindset and work with Visa’s internal and regional communications colleagues on internal communications project/events and social media to create content that is compelling and relevant
• Manage budget and other allocated resources; monitor expenditures and ensure overall spend is within approved allocations; manage agency partners and other vendors to support product communications.
• Work with partners to manage third-party initiatives and announcements.
• Have experience turning data/research into storytelling/news opportunities, including story mining.
• Have an audience-first mindset and collaborate with the digital content team to leverage social media channels for campaign amplification.
• Have a passion for purpose-led business initiatives, often promoting micro- and small business stories or ways our products contribute to local or global economies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week, with a general guidepost of being in the office 50% of the time based on business needs. Remote candidates will not be considered, and no relocation is available for this role.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work experience with a PhD
• Your work experience