Senior Director, Developer Experience

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Title: Senior Director, DT Developer Experience 

Organization: DT Emerging Technology Group  

Company  

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

Emerging Technology Group 

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies. 

What our team values: 

• Being humble and having each other’s backs 

• Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session 

• Producing high quality work, we’re proud of, and not taking shortcuts 

• Having fun—we like to joke around, eat lunch together, and even hang outside of work 

• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes) 

About the Role:

We are looking for a passionate and visionary leader to spearhead our Developer Experience (DevX) strategy, driving the development and execution of products, projects, and programs shaping the future of creators on the ServiceNow platform. As the Senior Director of Developer Experience, you will be responsible for shaping our DevX strategy, fostering a vibrant developer community, and ultimately making it easier and more enjoyable for developers to build on our platform.

Responsibilities:

• Lead and manage the DevX team: Build and empower a high-performing team of engineers, product managers, and designers focused on creating exceptional developer experiences.

• Develop and execute DevX strategy: Define the vision and roadmap for DX, aligning it with overall business goals and ServiceNow platform capabilities.

• Product Ownership: Oversee the development and lifecycle of DevX products, including APIs, SDKs, developer tools, and documentation.

• Community Engagement: Foster a thriving developer community through events, programs, and active communication channels.

• Technical Leadership: Provide technical guidance and expertise to internal teams

• Metrics and Measurement: Establish and track key metrics to measure the success of DevX initiatives and inform future strategic decisions.

• Collaboration: Partner with cross-functional teams, including product, engineering, marketing, and sales, to ensure a seamless developer experience.

• Stay at the forefront of DevX trends: Continuously research and evaluate new technologies and trends to keep our DevX offerings at the leading edge.

Qualifications

Qualifications:

• 12+ years of experience in software development and eng