Director of Operations - ScottsMiracle-Gro Field
Compass GroupAbout the role
Salary: $110,000 - $120,000
Other Forms of Compensation: Bonus Eligible
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Join our team at ScottsMiracle-Gro Field, home of the three time MLS Champion, Columbus Crew! We also have the exciting and unique opportunity to provide incredible food & beverage experiences at Historic Crew Stadium home to festivals like Sonic Temple, Breakaway, The Columbus Aviators UFL Team and More! If you're passionate about hospitality, food, sports, music and team building, this is the role for you!
The Director of Operations is responsible for leading our team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
Detailed Responsibilities
* Proactively coaching and motivating team members to deliver their best
* Identifying opportunities and driving continual improvement in our location operations
* Building a strong partnership with locations partners
* Working with regional and Home Office leadership to drive innovation and best practices at the location
* Delivering against our financial goals and budgets
* Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
* Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
* Reviewing financial reports and developing action plans to best achieve business goals
* Leading the continual development of the location’s food story and guest experience
* Completing team member performance reviews including career development planning and compensation reviews
* Interviewing applicants interested in roles requiring hiring consideration and approval
* Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
* Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
* Coaching team members for optimal performance and engagement
* Conducting manager meetings to engage, inform and build alignment
* Conducting event walks interacting with team members, guests, partners and VIPs
* Identifying and planning for management support needs when the business will exceed the location’s current resources
* Managing team recognition program 'Levy Legends' by leadership promotion and participation
* Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
* Completing corrective action, where necessary, to hold team members accountable and improve future performance
* Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
* Closing/Signoff Payroll on a bi-weekly basis for team members
* Ensuring all financial reporting is completed in a timely and accurate manner
* Planning budget and P&L management to support optimal financial achievement
* Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves
* Other duties as assigned
Job Requirements
* 5+ leadership experience in Hospitality or Retail
* High level of computer literacy
* Understanding of financial concepts
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care
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