Senior Sales Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Sales Support Specialist

What does a great Senior Sales Support Specialist do?

Sales Support associates provide services to both Sales Management and Business Consultants to assist with establishing and servicing merchant processing accounts. Sales Support’s purpose is to provide quick and accurate information and resolution via phone, chat, and through written requests, in a demanding environment. Responsibilities include the setup of new accounts and/or deployment of accounts, contract/pricing review, resolving issues and questions related to inventory and credit issues. Sales teams depend on the detailed knowledge of Sales Support on policy and procedures and an understanding of the client operation. Associates have firsthand knowledge of the latest products and technologies, remaining current on company implementations and change. As a liaison between the Business Consultant and other internal departments, Sales Support associates are expected to become familiar with many other aspects of the business.

What you would do:

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone, chat & e-mail.
• Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
• Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

 

What you would need to have:

• High school diploma or equivalent.
• At least 2 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions.

What would be nice to have:

• Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases. 
• Experience in all Microsoft Office Suite
• Time management skills
• Experience working in a team environment

Who We Are: The Sales Support Organization consist of select teams dedicated to providing best in class support for our Business Consultants. Sales Support representatives have years of combined experience and tenure. 

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Salary Range:

$36,600.00-$50,400.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and