Director of Business Operations

About the Role: 

As the Director of Business Operations, you will play a critical role in enabling strategic execution across our U.S. and LATAM operations. You’ll partner closely with senior leadership, sales, finance, delivery, and HR to ensure operational excellence, compliance, and customer satisfaction.

This role blends hands-on operations management with high-touch client interaction and internal collaboration, ensuring we scale with discipline, deliver with precision, and engage with intention.

Key Responsibilities

• Contract Governance: Timely review and manage NDAs, MSAs/PSAs, and SOWs to ensure risk mitigation and alignment in conjunction with external counsel
• Pricing Oversight: Review and approve pricing proposals, ensuring commercial viability and alignment with delivery capacity
• Strategic Collections & Dispute Resolution: Lead proactive collection efforts and manage escalation processes to protect revenue
• Client Account Management: Support strategic account planning, QBRs, and executive-level engagements to drive customer success and expansion
• Client Engagement & Gifting: Manage thoughtful client gifting programs and experiences to reinforce relationship value
• Oversight of LATAM Business Operations: Coordinate and align business processes, workforce planning, and execution strategy across LATAM teams
• People Operations Alignment: Provide oversight and collaboration with HR to ensure workforce readiness and employee experience

What We’re Looking For

• Proven professional track record of operations leadership in a technology or services-driven business
• Strong understanding of commercial contracts, pricing models, and service delivery frameworks
• Experience partnering with finance departments of organizations to ensure alignment on budgeting and financial reporting
• Detail-oriented with exceptional organizational, analytical, and communication skills
• A collaborative, proactive approach to problem solving and stakeholder management
• Comfortable working in a fast-paced, high-growth, entrepreneurial environment
• Spanish language proficiency is a strong plus, especially for engagement with LATAM teams and clients
• Proficient in Microsoft Office, AI-based assistants, and other business productivity tools

About 10Pearls: 

10Pearls is a global, purpose-driven AI-powered digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.   

We offer a competitive compensation package, including the below benefits for full-time employees: 

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer-paid short term, long term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.