Restaurant Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Manages the day-to-day operation of the food and beverage department in accordance with established policies and procedures. 

Establishes and administers training programs within the department, including new employee orientation. 

Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction. 

Maintains an efficient scheduling program to ensure a high standard of food preparation and service with minimum labor hours. 

Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. 

Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area. 

Acts immediately on all customer complaints to ensure that corrections are made when possible. 

Monitors the work of all food and beverage employees to ensure that established policies and procedures are being followed. 

Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. 

Counsels, guides, and instructs assigned personnel in the proper performance of their duties.  

Prepares and coordinates the periodical performance reviews of assigned personnel. 

Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. 

Interview potential employees who have been recommended by Personnel. 
 

QUALIFICATIONS 

Effective communication in English, both verbal and written form in a professional manner.  

High school diploma or GED required.  

Work requires 3 years of restaurant/food service, with past leadership experience.  

Must present a neat and well-groomed professional appearance. 

Work requires ability to compile, compute, and analyze pertinent data needed for reports 

Bilingual a plus 

Work requires knowledge of computer programs including Word, Excel, Windows, LMS. 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Must be able to work flexible hours including evenings, weekends, and holidays as needed. 

Must be able to speak, read, write, and understand English.  

Must be able to tolerate areas containing secondhand smoke.  

Ability to maintain regular, predictable attendance according to schedule.