Area Operations Supervisor Supply Chain

Job Summary

The Area Operations Supervisor is a people leader that drives the successful execution of both inbound and outbound activities. This role is responsible for designing efficient and consistent methods for both inbound and outbound teams to follow, ensuring incoming freight is properly sorted, stocked and reconciled and outgoing freight is properly pulled, sorted, packed and loaded. The Area Operations Supervisor ultimately holds their team to a high standard of operational execution, while also reinforcing a culture of engagement, empowerment and problem-solving amongst all teammates.

Responsibilities

• Responsible for supervising and implementing functions of efficient inbound and outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed.
• Responsible for designing and maintaining organization of inbound freight (scheduling and unloading), receiving dock, stocking activities, housekeeping, and maintenance areas and protocols.
• Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping and maintenance protocols are maintained.
• Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to receiving, stocking, customer returns, picking, sorting and truck load procedures.
• Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements.
• Identifies opportunities for cost reduction and implements process improvements to enhance operational efficiency.
• Fosters a culture of engagement and empowerment, mentors team members, and facilitates problem-solving and decision-making to drive operational success.
• Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions.
• Works with other DC management to investigate and resolve receiving and shipping errors; addresses errors with team to mitigate future issues.
• Schedules team hours to ensure peak period coverage and efficiency.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Supervises team as they process all new freight and perform put away procedures for incoming freight and customer returns.
• Responsible for efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable.
• Oversees the reconciliation of received loads each day to ensure proper receiving of product and truck loads each night to ensure proper loading of product.
• Responsible for designing and implementing efficient protocols and systems for shuttle truck orders and loading of trucks.

Qualifications

• High School Diploma, general education degree (GED) or equivalent combination of experience and education.
• 1+ years’ experience within a distribution center or similar environment.
• Ability to comply with all safety requirements pertaining to job functions and general distribution center safety requirements.
• Strong interpersonal skills.
• Ability to develop and maintain cooperative working relationships with others.
• Strong organizational skills detail oriented.
• Ability to use good judgment in order to carry out detailed instructions.
• Basic computer skills required.
• Must be capable of lifting/moving heavy items up to 60 lbs.
• Must be forklift and pallet jack certified.

Preferred Qualifications

• 2+ years’ experience within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Experience with Lean Six Sigma methodologies and tools.
• Diverse experience (especially within automotive or retail distribution centers).
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Proficiency in using relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.

Leadership

• Embodies the following values: