Senior Storage Engineer

The Dedicated Account Senior Storage Engineer is a senior member of the team who performs a combination of technical leadership and engineering tasks. This engineer is expected to be subject matter expert on one or more of the platforms and technologies in a dedicated customer environment, responsible for providing guidance and detailed documentation to the customer, as well as to 11:11 Systems engineering staff, and shared and sales team members. Collaboration in this large team is the norm, with a goal of providing as much value-add as possible for our customer. This engineer is also expected to serve in an on-call rotation, providing 24x7 support of incident management, change planning and execution, life cycle management, and new hardware and software implementation and retirement.

• Develop and maintain platform specific documentation, including diagrams, CDRs, and procedures.
• Act as subject matter expert and trusted advisor to the customer for one or more hardware and software platforms which are supported in customer production environment.
• Work with customer and 11:11 Systems teams to improve processes.
• Lead troubleshooting during Incidents to resolve issues within SLA commitment.
• Participate in Service Incident Report writing and own post incident problem tasks.
• Manage Vendor tickets in support of incidents and problem tasks.
• Plan and execute changes in response to Incidents, customer requests, lifecycle, and implementation and decommission projects.
• Proactively monitor environment and make recommendations to improve efficiency.
• Know and follow the customized Incident, Change, and Problem processes in support of our dedicated customer.
• Provide architectural guidance to sales solutions in support of new revenue opportunities.

Requirements

• US citizen working in the continental US.
• Minimum 8 years of diverse experience supporting Dell Powerstore and XtremIO, and other industry standard storage technologies with strong understanding of underlying process interaction.
• Experience managing both block and file storage, including in depth NFS knowledge.
• Strong customer service and communications skills.
• Strong time management and organizational skills.
• Able to effectively work in a team environment, as well as independently.
• Strong storage problem isolation and resolutions skills.
• Able to lead and to direct vendors during troubleshooting.
• Willingness to learn new technologies relevant to our customer environment.
• MS Office and Outlooks skills.

Preferred:

• College Degree preferred but not required.

• Experience with Cisco FiberChannel switches.
• Service Now ticketing experience.
• Relevant technical certification in storage.
• Experience with shell, Perl, and other scripting tools.

Benefits

• Competitive Salary
• Bonus Plan
• 401k Plan with Company Match
• PPO Healthcare Insurance Plan
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation & Holidays

About 11:11 Systems
11:11 Systems was created to deliver a fully integrated and unified network experience, providing our customers with visibility, control, and decision making to simplify their requirements through one experience: simplified, synchronized, and optimized.
11:11 is invested in creating a new model empowering its customers and partners to “RETHINK CONNECTED”. Fully integrated, fully automated. All services, all activities, all data, all performance, powered on a single platform.