Mobility Operations Team Lead
CACI International IncAbout the role
The Opportunity:
CACI is looking for a Mobility Operations Team Lead to join our EITaaS program to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
The Mobility Operations Team Lead will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.
Responsibilities:
- Update Concept of Employment (CONEMP) as capabilities are rolled out through transition of portable computing devices.•
- Develop and create SOPs and work instructions for steady state operations
- Work with establishing an operational cadence with Base communications staff on mobility needs
- Assist in providing processing support for operations and maintenance (O&M) such as – provisioning/imaging device configuration support, and sustainment for Operations
- Support project activities and client contact that addresses the operational transition, deployment, and retirement services
- Define operational calling trees and escalation points to build out the support mobile in the most commonly identified use cases
- Use the government’s ITSM tool to track customer service requests and trouble incident tickets, manage one or more associated operational ticket queue(s), develop and report performance metrics, and support ticket reviews as requested by Government.
- Provide communications to transition of mobility solutions to all identified base communications staff.
- Work with internal stakeholders to identify inter-dependencies and develop mitigation strategies for potential risks and issues
- Installing and configuring software, hardware, and networks
- Managing servers and security systems
- Monitoring system performance and troubleshooting issues
- Implementing IT policies and procedures
- Providing technical support to end-users
- Collaborating closely with cross-functional teams (e.g. developers, designers, marketers, and quality assurance) to ensure that the operations teams are aware of any changes in SOPs
- Perform managerial type tasks to include but not limited to Hiring, Timesheets, Meetings, Schedules, Plans and Processes, Briefings, Weekly/Monthly/Quarterly Reports, and other ad-hoc management tasks as required for the successful delivery and reporting of tools and capabilities
- Staffing and managing a cross functional team, including addressing HR responsibilities across a wide area of interrelated IT.
Qualifications:
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
- Able to obtain and maintain a DoD position and Secret security clearance.
- Experience managing Windows Servers, Workstations, and mobile devices
- Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
- Familiarity with MS Intune for managing mobile platforms
- Exhibits strong customer service skills and can effectively communicate with end-users to understand and address their technical concerns
- Displays good written and verbal communication skills, with the ability to document technical procedures and communicate with team members
- Can work independently and collaboratively as part of a team to resolve technical issues
- Shows a willingness to learn and adapt to new technologies and processes
- Has a basic understanding of ITIL principles and best practices
- Prior work experience in a fast-paced DoD environment
Desired Skills:
- DoD background, primarily USAF, preferred, especially when related to IT professional services for the Air Force.
________
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s