Learning Management Systems Administrator

Compensation Range:

Annual Salary: $62,579.00 - $84,480.00

Position Summary

The LMS Administrator leads the effective implementation and ongoing maintenance of NU’s Learning Management Systems (LMS) and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts. LMS Administrator has primary responsibility for optimizing LMS performance, documenting the operation and support processes and procedures related to the LMS application and environment, investigating and resolving LMS application and server environment errors, and collaborating with applicable stakeholders for the day-to-day operational support of LMS. LMS Administrator creates and executes a long-term plan for learning management system growth and improvement. Manages the testing and evaluation of new features and tools that integrate with the LMS. Creates systems and workflows to ensure that all course resources are properly set up and available.

Essential Functions

• Seek efficiencies in operational processes.
• Create dashboards for reporting LMS analytics.
• Works with Associate Director, Organizational & Talent Development (OTD) to test and implement tools. 
• Facilitates the escalation of and resolution for issues connected to the learning management system and/or external tools
• eLearning, micro learning (and other) course creation and implementation (i.e. Articulate, SCORM, etc.)
• User / Course Creation Management
• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups.
• Works with HRIS to ensure proper enrollment processes.
• Ensures integrations to HRIS/SIS are functioning correctly
• Partners with OTD team on instructional videos, how-to guides, and FAQs related to the usage of the learning management system.
• Documents relevant data about each external learning tool in a central repository
• Establishes and configures the LMS, including new courses
• Utilizes project management to ensure successful development/implementation of course tools within the LMS
• Manages the LMS functionality, including appearance, tabs, and settings
• Supports Organizational & Talent Development team by tracking usage of tools and the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trends.
• Manages vendor relationships, especially contracts with LMS provider.

Supervisory Responsibilities: NA

Requirements:

Education & Experience

• Bachelor's degree from a regionally accredited university with focus in information technology, education technology or related field required.
• Master’s in technology, education, or related field preferred.
• 5+ years learning management system/systems administration experience, or a combination of education and experience.
• Experience in higher education preferred.

Competencies/Technical / Functional Skills

• Advanced knowledge in learning management system administration and LTI integration and deployment
• Skilled in creating and implementing projects.
• Responds in a timely manner and provides updates, as needed, to internal and external customer inquiries.
• Demonstrated ability to work collaboratively with various high-level stakeholders who often hold competing interests.
• Ability to think from both a strategic and tactical perspective.
• Strong creative and problem-solving skills.
• Ability to manage multiple, simultaneous projects within a strict deadline environment.
• Leverages awareness of current industry standards/environment to impact decisions and indicate requirements.
• Suggests or applies new ways of addressing ongoing work issues and challenges.
• Demonstrates concern for and attends to the needs of internal and external customers; reflecting both as a priority.
• Projects a sense of empathy and understanding when dealing with others.
• Willingly supplies answers and resources that the customer (internal or external) finds satisfying.
• Responds in a timely manner and provides updates, as needed, to internal and external customer inquiries.
• Focuses on problem resolution and learning, not on the assignment of blame.
• Proficient with Workday, MS Office 365, and other tools used within enterprise environments.

Travel: Some travel may be required.

Location: Remote, USA

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