USRM Claims Resolution Specialist, Bodily Injury, Attorney-Repped

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Manages, investigates and resolves claims and assists in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

**Candidates who live within 50 miles of the Chandler, AZ office will be required to be in the Chandler, AZ office a minimum of 2 days per month.

 

**Candidates who live within 50 miles of the Plano, TX office will be required to be

Manages, investigates and resolves claims and assists in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

**Candidates who live within 50 miles of the Chandler, AZ office will be required to be in the Chandler, AZ office a minimum of 2 days per month.

 

**Candidates who live within 50 miles of the Plano, TX office will be required to be in the Plano, TX office a minimum of 2 days per month.  

 

**Candidates who live within 50 miles of the Indianpolis, IN office will be required to be in the Plano, TX office a minimum of 2 days per month.  

 

Responsibilities:

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• Actively handles litigated cases throughout the process, working closely with Defense Counsel and local management on status.
• Pro-actively being involved with Defense Counsel in Expert Selections, Depositions, Pre-Trial Meetings, Conferences, Pre-Trial Calls, etc.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 4-5 years of Casualty claims handling experience with litigation experience preferred
• Ability to obtain proper licensing as required.