Site Operations Leader, Woodside DSD

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

· Manages a $10 million P&L and facility located in Queens and serving over 300 DSD customers.
· Responsible for maintaining the plant's equipment, buildings, facilities, capital plan, and people strategy.
· Owns the strategic plan for the plant and associated sales goals.
· Collaborates with the sales function and the CBU to rapidly grow our TCCS business.
· Provide strong leadership and direction to Route Sales Supervisors to grow YOY sales and cost-effectiveness in all aspects of DSD operations for the NYC territory.
· Provide direction for sales, marketing, merchandising, and customer service to our existing accounts within your assigned territory. Work in partnership with the Regional Sales Manager.
· Serve as a member of the divisional leadership team.
· Operationally interfaces with distribution partners, 3PL’s, and ESO partners to ensure performance and service expectations as first line of managerial communication.
· Responsible for supervising all aspects of plant operations, guaranteeing the secure, sanitary, cost-effective, and efficient transformation of raw materials into top-notch finished products. Furthermore, the Operations Manager will partner with diverse leaders to create and execute business strategies, while actively participating in the formulation of the plant's overarching strategic plans.
· Company Vehicle Provided

Key Accountabilities and Outcomes

· Manage successful recruitment, training, and coaching to retain strong Route Sales Representatives.
· Optimize and add routes in assigned territories. Oversee merchandising and rollouts to new customers working with Account Managers.
· Work closely with operations sales team members and manufacturing to provide sales, marketing, and merchandising information, direction, and priorities for day-to-day activities and future planning.
· Develop relationships and work closely with the CS&L team and outside distribution to ensure optimal product flow and inventory, and shuttle operations.
· Work with the National Asset Manager to effectively manage and maintain fleet trucks and freezers within the assigned territory.
· Build and maintain positive, productive relationships with chain operations personnel to increase distribution points, execute market-wide and targeted promotional activities, and improve customer relations and problem resolution.
· Utilize and Analyze data to formulate action plans to optimize resources to achieve or exceed revenue goals.
· Prepare and present proposals for improving distribution, space, sales, and service.
· Assist in the forecasting and rollout of new items, holiday products, and everyday business.
· Ensure that all products are sold into all accounts, as appropriate, and that pricing strategies, including promotional pricing, are implemented accurately.
· Develops, implements and communicates short-term and mid-term (1 - 2 years) business plans for operations, ensuring associates understand the link to the plant’s, divisions and the corporation’s business plan priorities and understand their role in accomplishing these plans.
· Assists in establishing the longer-term strategic plans for the plant.
· Mentors and motivates associates, providing training and development to optimize their performance and personal growth. Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems. Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.

Knowledge, Skills, and Experience

·  High School/GED required (Preferred BA/BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field.)
· 5 years of supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization. DSD experience is preferred.
· Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), sanitation processes/procedures and HACCP.
· Demonstrated understanding