NCIS Help Desk Analyst Tier I | Secret clearance

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Help Desk Support, IT End User Support, IT Service Desk

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on Help Desk Analyst Tier I joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

This position is pending funding.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters.  NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.  

HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:

• Initiate and resolves service request/problem incidents 

• Track IT equipment and ensure database is up-to-date 

• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems 

• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records 

• Route calls to product line specialists, application, or system support specialists 

• Maintains and updates records and tracking databases 

• Alerts management to recurring problems and patterns of problems 

• Works with system administrators and developers to ensure services/incidents are completed

WHAT YOU’LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Secret clearance; Must be able to obtain a Top Secret clearance.

• Required Experience: 2+ years of IT support experience in a Help Desk environment

• Experience with Remedy or other ITSM tools

• Required Certifications: Security+ CE

• Education: High School Diploma

• Location: Onsite at Quantico, VA

• Position Availabilty: This position is pending funding.

• US Citizenship required

WHAT WE'D LOVE FOR YOU TO HAVE:

• Active Top Secret or TS/ SCI security clearance

• Experience with Active Directory

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#NCIScareers

The likely hourly rate for this position is between $24.76 - $33.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Quantico

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vis