Clinical Navigator - Cancer Center - Full Time

Staff Position Description

Position Title: Clinical Navigator Position Code: ClinNav-6175______

Department: Oncology Administration  Safety Sensitive: YES

Reports to: Clinic Manager/Director Exempt Status: NO

 

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be the kindest, highest quality health systems in the country.

Provide patient navigation services to guide patients through the healthcare system by assisting with access issues, coordinating with service providers, and tracking interventions and outcomes. Promote patient health.

Key Responsibilities 

· Establishes close relationships with and serves as a primary point of contact for patients.

· Assesses and facilitates coordination of multidisciplinary care across care continuum.

· Collaborates with multidisciplinary care team and expedite sequence of patient’s workup, active treatment, survivorship, and end of life care where applicable.

· Provides communication, advocacy and education in a culturally competent manner.

· Ability to clinically triage new patient referrals efficiently, to ensure timely access to care.

· Helps patients arrive at scheduled appointments on time and prepared.

· Connects patients to community and social support services.

· Assesses health literacy and educational needs of patients.

· Provides clinical education about care plans, diagnosis, treatments, and processes.

· Provides communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.

· Identifies and collaborates with available resources to assist patients to overcome barriers to care.

· Works closely with appropriate hospital staff, medical and social service providers, County health, and other community resource providers within Kingman Hospital District communities to identify target populations of patients at high risk for under-utilization of health care services.

· Develops appropriate interventions and strategies, considering culture, language, age, gender, etc. and tracks these interventions and outcomes.

· Assists uninsured/underinsured patients in accessing available healthcare services in our community, which involves serving as a central point of contact and providing one-on-one assistance to help uninsured/underinsured patients obtain health services based on their financial circumstances and assisting them in completing the appropriate paperwork, scheduling screening appointments, arranging for transportation, etc.

· Follows the standards established by the medical staff, radiologists, management team, relevant professional agencies, and regulatory agencies.

· Stays current with national best practices and guidelines.

· Provides backup coverage to other positions in the clinic qualified to do so.

· Attends and represents the organization and/or department at professional conferences, in-service trainings and meetings at the request or with the approval of supervisor.

· Conducts outreach and education activities within organization’s communities, which involves formulating relationships within district communities by visiting churches, schools, libraries, etc.

· Conducts classes and lectures and working with individuals and groups to promote patient health.

· Facilitates the development and administration of a Quality Assurance Program for patient care which guarantees compliance to state and federal regulatory and licensing agencies. This will include monitoring quality metrics and the preparation of quarterly reports which document the quality and compliance of all standards.

· Participates in process improvement initiatives.

· Documents main navigation services according to program standards.

· Performs other duties as assigned.

Specialty Area:

Oncology:

· Collaborates with case manager to facilitate a cancer support group.

· Provides qualified patients with survivorship planning.

· In collaboration with other oncology navigators, organizes a cancer prevention and a cancer screening event each calendar year.

· Assists patients through the screening, diagnostic and treatment process, which involves initiating communication with patients upon learning they have a suspicious or positive oncology finding.

· Enhances access to and optimize communication about clinical trials with patients and families.

Qualifications 

Education: Nursing degree or bachelor’s degree in health