Hotel General Manager

 The Hotel General Manager has the overall responsibility for the successful operation of the hotel and its expansion projects, food & beverage, waterpark and for meeting or exceeding their financial objectives. This position is responsible for attaining projected revenues and profit levels and to ensure superior guest service and product quality. This position will maintain a positive image within the community and will remain current on local activities and events to represent the hotel, water park, and its casino. The Hotel Manager both personally or through subordinates, directs, and administers the operations of the Hotel division ensuring first class service and accommodation. They are required to provide overall professional direction and guidance to their team while managing the day-to-day leadership and management of all company facets, including front desk and reservations, housekeeping, sales, guest service, waterpark, room revenue and occupancy. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Creates a culture of hospitality across hotel operations to deliver an unparalleled guest experience to every visitor that enters a 7 Clans property.

Develops and implements work schedules, performance standards, and/or programs to ensure effective and efficient services are delivered by the company.

Ensure that all mandated training programs are implemented, and service standards executed and are aligned throughout the organization.

Forecasts and creates annual operational budgets for profit centers and hotel departments; creates reports on department’s financial performance explaining budget variances and performance trends.

Creates and distributes weekly reports for department managers and provides weekly/monthly budget assistance by examining revenues, costs, labor percentages, and other insights to optimize variable expenses.

Maintains excellent working relationships with other company staff, vendors, and contractors ensuring maximum cooperation, productivity, morale, and guest service.

Work with accounting to ensure A/P, A/R, payroll, and audit functions run smoothly.

Confer and coordinate with other property directors and management to resolve operational problems and ensure coordination of property activities.

Monitors trends in reservations to ensure guest satisfaction while maximizing profits for the organization.

Coordinate with Marketing Department to develop advertising, publicity, and menus to appeal to guests and attract patronage.

Provides Executive Management Team with suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures, and is providing services effectively and efficiently; take corrective action as appropriate.

Work with Executive Management team with expansion projects and follow through to completion; suggest capital expenditure requirements as needed.

Ensure team members have current knowledge of hotel products, services, facilities, events; ensure all staff are trained and have current knowledge of all food and beverage specials, features, promotions.

Strategically align food and beverage offerings with our guest’s preferences; solicit feedback and implement changes as needed.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

 

Prepare ongoing detailed management and operational analysis; oversees and ensures operational functions and proper staffing, including employee retention.

 

Enforce compliance with administrative policies, procedures, safety rules and health regulations.

 

Research new and innovative ways of improving guest satisfaction and work applications; ensure the development and execution of strategic sales and marketing initiatives.

 

Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, café, etc.), providing accurate directions, and information for guest inquiries about promotions and dedicated events.

 

Ability to be flexible and set priorities on work assignments.

 

Other Duties as assigned by Executive Management

 

REGULATORY COMPLIANCE

Ensures all assigned staff are aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws.

Monitors all relevant activities of the d