Customer Success Representative

Who we are:

We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks. This role will support our Agworld retail customers/product.

Our innovative work has received several industry awards:

• AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
• Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
• AgTech Breakthrough Awards Program (2021) – Selected as winner of the "Pest Management Solutions of the Year" award.
• Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
• Global CleanTech Top 100 (2020) – Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.

One of our partners produced this short video which shows what we do and our positive environmental impact.

We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.

Who you are:

Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. We strive hard to enable smarter, more sustainable farming decisions with technology rooted in a deep respect for the land and those who nurture it. If you’re passionate about creating a lasting impact on agriculture and fearless in driving meaningful change, you’ll find a home with us. 

The Customer Success Representative (CSR) supports the success and retention of Agworld’s retail customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support. The CSR ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and precision agriculture outcomes, with a focus on ag retailers. This role contributes to customer strategy, drives product adoption, and serves as a subject matter expert on Agworld’s platform and service model. This is a customer-facing role that requires strong cross-functional collaboration, independent judgment, and initiative in support of scalable business practices.

What you will do:
Strategic Account & Relationship Management

• Manage a portfolio of ag retail and agronomic accounts to drive platform adoption, increase engagement, and reduce churn.
• Serve as a subject matter expert on platform capabilities, with a focus on ag retail workflows, digital crop planning, and client-facing service delivery.
• Develop tailored onboarding and engagement plans aligned to customer needs, including input retailers, crop consultants, and their growers.
• Identify opportunities to improve client outcomes through product usage insights, additional training