Customer Contact Specialist *Open Competitive*

Requisition No: 842746 

Agency: Department of Health

Working Title: Customer Contact Specialist *Open Competitive*

 Pay Plan: Career Service

Position Number: 64006185 

Salary:  $33,760.00 annually 

Posting Closing Date: 01/05/2025 

Total Compensation Estimator Tool

Open Competitive Opportunity

Division of Medical Quality Assurance, Bureau of Operations, Customer Contact Center

 

This position is officially located in Tallahassee and will work via telecommuting after completion of the required 5-6 weeks training program, which will be held in Tallahassee in a classroom setting.  This position will be expected to report to the worksite at least one full day per month.

 

Due to the variable nature of calls received from all health professions this is an excellent opportunity to establish yourself in your vocation/career to learn and grow into future opportunities within the division.

 

***ATTENTION CANDIDATES***

This advertisement will be used to fill multiple vacancies.

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

 

Your Specific Responsibilities:

This position is located in the Department of Health, Division of Medical Quality Assurance, Communication Services Unit (Call Center).  Office hours are 8:00 am - 6:00 pm.

 

This position performs more complex regulatory activities involving health care practitioner inquiries to determine avenues and eligibility for registration, certification or licensure.  The incumbent has to exercise independent judgment in dealing with potential applicants and licensees in resolving issues.  This position requires problem-solving skills and the ability to provide personal guidance to applicants and licensees regarding certification and licensure, discipline and other regulatory functions.

 

Provides direction, technical assistance and personal guidance to potential applicants and licensees, both verbally and in writing regarding initial licensure requirements, issuance of license and instructions on how to complete electronic fingerprinting; advise customers of qualifications and licensure criteria in accordance with laws and rules.  Communicate in writing with internal and external customers as needed to obtain and provide licensure information.

 

Communicates verbally and in writing with healt