Dynamics 365 CRM Solutions Specialist (Remote)

Overview

GovCIO is currently seeking a Dynamics 365 CRM Solutions Specialist to join a cross-functional team dedicated to delivering impactful features. This position is fully remote and available to candidates within the Continental United States (CONUS).

Responsibilities

The Microsoft Dynamics CRM Specialist will be responsible for developing, customizing, and configuring Microsoft Dynamics CRM solutions to meet business objectives and enhance customer relationship management strategies. This role will collaborate with cross-functional teams to ensure seamless integration and functionality.

• Design and code applications following functional and technical specifications using appropriate Microsoft tools and frameworks.
• Customize and configure Dynamics CRM entities, workflows, forms, views, and dashboards to align with business processes.
• Develop and integrate plugins, custom workflows, Power Automate flows, and PowerApps for extended functionality.
• Maintain and modify existing software applications to improve performance and usability.
• Analyze detailed system factors, including input and output requirements, information flow, hardware and software dependencies, and alternative problem resolutions.
• Recommend system enhancements and best practices for CRM performance, scalability, and user experience.
• Conduct data migration, cleansing, and integration activities with other business systems (e.g., ERP, SharePoint, or Power BI).
• Work closely with business stakeholders, analysts, and technical teams to translate business requirements into technical solutions.
• Participate in code reviews and design sessions to ensure adherence to standards, specifications, and architectural principles.
• Provide end-user support and training to drive adoption and continuous improvement.
• Write or revise program documentation, operations manuals, and user guides in accordance with company standards.
• Develop test plans, conduct unit and system testing, and ensure quality deliverables.
• Maintain version control, deployment scripts, and configuration documentation.
• Support full project lifecycle activities, including requirements gathering, development, testing, deployment, and post-implementation support.

Qualifications

Required Skills and Experience

• Bachelor's with 5 - 8 years (or commensurate experience)   
• Expertise in developing and sustaining and application in Dynamics365
• Analytical and investigation skills.  
• Ability to work independently with minimal guidance and supervision.    
• Experience with Agile Methodology and Scrum Processes.  
• Advanced knowledge of software development lifecycle.  
• Experience working with Azure.
• Experience with code versioning and project management tools. (e.g. Jira, Confluence, GitHub, Teams etc.)  
• Demonstrated experience in a remote work environment.   

Preferred Skills and Experience  

 

• Experience with VA and/or other Federal Agencies. 
• Understanding of the VA Veteran-Focused Integration Process (VIP) project management methodology.
• Experience in Power BI

 

Clearance Required:  Ability to obtain and maintain a Suitability/Public Trust clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work a