Senior Global Applications Specialist – Science & Industrial

The Senior Global Applications Specialist – Science & Industrial provides advanced technical and applications expertise supporting ASP sterilization systems across the global Science & Industrial segment.

This role serves as a senior technical authority for global field service teams, regulated customers, and cross-functional partners by delivering expert-level troubleshooting, application guidance, and service readiness support. The position plays a critical role in resolving complex system challenges, supporting new product introductions, maintaining validated system performance in regulated environments, and ensuring consistent global service capability.

The role operates at the intersection of engineering, field service, quality, and product development, providing technical leadership that supports system reliability, regulatory compliance, and customer success.

This position requires domestic and international travel, including periodic visits to ASP headquarters in Irvine, CA.

Key Responsibilities

Technical Leadership & Applications Expertise

Provide senior-level technical and scientific expertise supporting ASP sterilization systems used within science and industrial environments.

Serve as the global technical escalation point for complex system issues affecting hardware, software, networking, and integrated system performance.

Monitor platform performance trends and identify emerging technical risks or recurring field issues.

Provide authoritative technical guidance to ensure consistent troubleshooting methodologies and resolution strategies across global service teams.

Customer Engagement & Field Support

Support high-visibility customer situations requiring deep technical and applications expertise.

Partner with regulated customers—including medical device manufacturers, laboratories, and testing organizations—to ensure compliant system operation and optimal application performance.

Provide onsite technical support globally when required to address complex system investigations, escalations, or critical customer needs.

Act as a trusted technical advisor to internal stakeholders and external customers during complex technical situations.

Technical Risk Management & System Reliability

Independently assess and manage technical risks associated with sterilization platforms and their deployment within regulated environments.

Provide clear technical accountability for decisions impacting system reliability, regulatory compliance, and operational safety.

Lead investigations into significant technical issues, system failures, or safety-related events.

Support the development of corrective and preventive actions to improve system reliability and mitigate future risk.

Advanced Troubleshooting & Root Cause Analysis

Lead complex technical investigations involving system failures, out-of-box issues, or field non-conformances.

Conduct structured root cause analysis using data-driven methodologies to identify underlying system or process issues.

Develop and recommend scientifically sound corrective actions to resolve recurring technical challenges.

Collaborate with engineering, quality, and product development teams to implement long-term solutions.

New Product Development & Launch Readiness

Collaborate cross-functionally with engineering, product management, quality, and service teams during new product development activities.

Provide field-informed insights to ensure new products are designed for serviceability, reliability, and real-world application workflows.

Support global product launch readiness through the development of service documentation, troubleshooting strategies, and training materials.

Participate in product verification, validation, and qualification activities within regulated or controlled environments.

Service Workflow & Operational Excellence

Leverage extensive field service experience to influence global service workflows, troubleshooting processes, and operational best practices.

Partner with regional service leaders to drive continuous improvement initiatives that enhance service efficiency and customer experience.

Support global service readiness planning and proactive issue resolution initiatives.

Promote knowledge sharing and best practices across the global service organization.

Compliance, Standards & Quality

Ensure platform processes and service activities remain aligned with global regulatory expectations and relevant ISO sterilization