Senior Revenue Cycle Coordinator, Team Lead

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Team Lead – Billing Services

The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCAREfirst outsourced billing team.  This position is responsible for managing the results and customer relationship.  This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve.   This role reports to the Supervisor of A/R Management.

Responsibilities:

• The Team Lead is responsible for driving results for customer including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations and cash collections.

• Responsible with assisting with training and development of team members in proper Revenue Cycle procedures.

• Involved in Onboarding/housekeeping information for new hires, Overview of Billing Services and products and other training needs as necessary.

• Provide subject matter expertise to the team in the following areas.

• • Billing Processes

  • EDI Information (if applicable)

  • A/R Management

• Learn all software of assigned accounts in order to assist with trouble shooting and training as necessary.

• Establish and maintain a collaborative relationship with assigned customers.

• Identify and develop solution strategy to address operational issues and develop additional services.

• Understanding of industry payer rules, regulations, billing codes and requirements.

• Maintain confidentiality and knowledge of HIPAA regulations

• Support implementation services by attending implementation meetings to include, but not limited to Billing Walk Through call.

• Managing customer escalations by intervening or sending escalations through the proper channels

• Change ambassador for HEALTHCAREfirst, presenting a positive message to the team as changes occur

• Help promote a team environment at HEALTHCAREfirst.

• Provide Input into performance management of team members.

• Managing customer results which includes ensuring the contracted services are being performed timely and accurately.

• Managing resources to ensure all timelines are achieved.

Qualifications:

• Minimum of 2-4 years of industry experience.

• Bachelor’s degree in business administration, healthcare management, healthcare administration or equivalent applicable work experience. 

• Ability to conduct effective customer communication – verbal and written as required.

• Ability to work independently

• Must be organized and able to multitask

• Strong written and verbal communication skills

• Ability to type, operate computers and office equipment

• Aptitude for learning computer systems

• Maintain a professional demeanor, courteous and flexible at all times

• Prior experience working with Medicare rules, regulations and billing requirements.

• Willingness and ability to work effectively with members of other departments

• Uphold the standard of HEALTHCAREfirst customer service through leading by example.

• Ability to multitask and prioritize.

• Ability to lead difficult customer conversations.

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We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arran